Privacy Policy

Last Updated: November 1, 2026

At DecodaCraftStore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when visiting or shopping with us.

By using our website or placing an order, you acknowledge the practices described in this policy.

1. About Our Store

DecodaCraftStore is an independently operated online retail business offering apparel, handmade and custom-designed products, decorative items, gifts, and accessories.

For privacy-related questions or requests, you may contact us using the business contact email listed on our website.

2. Information We Collect

We may collect personal information when you browse our website, place an order, create an account, or contact us.

Information you provide:

• Name and contact information.

• Email address.

• Billing and shipping addresses.

• Order details and purchase history.

• Account information.

• Messages or inquiries you send to us.

Information collected automatically:

When you visit our website, certain technical information may be collected, including:

• IP address.

• Browser type and device information.

• Pages visited and browsing activity.

• Cookies and similar tracking technologies.

This information helps us maintain, operate, and improve our website.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and fulfilling customer orders.

• Arranging shipping and delivery.

• Sending order confirmations and shipping notifications.

• Responding to customer questions and requests.

• Processing returns, exchanges, and refunds.

• Maintaining customer accounts.

• Improving our products, services, and website.

• Preventing fraudulent transactions.

• Meeting applicable legal and tax obligations.

We will not use your contact information for promotional emails unless permitted by applicable law and, where required, you have provided consent.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our store and fulfill your purchases.

These parties may include:

Website hosting and ecommerce services: Freewebstore provides the platform used to operate our online store.

Payment processors: Payment providers process transactions and payment information securely. We do not intentionally store complete payment card numbers or security codes on our own systems.

Shipping providers: Shipping carriers may receive your name, shipping address, and other information necessary to deliver your order.

Legal requirements: We may disclose information when required by law, legal proceedings, or government requests.

We do not authorize third parties to use customer information for purposes unrelated to the services they provide to our business.

5. Cookies and Tracking Technologies

Our website and its service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, and understand website traffic.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Completing and documenting customer orders.

• Maintaining business and tax records.

• Resolving disputes and customer service matters.

• Meeting applicable legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Opt out of marketing communications.

• Request information about how your personal information is collected and used.

To exercise an applicable privacy right, contact us using the business email listed on our website.

We may need to verify your identity before processing certain requests.

California Residents

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

These rights may include access, correction, deletion, and the right to opt out of the sale or sharing of personal information.

DecodaCraftStore does not sell personal information for monetary consideration.

8. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, and disclosure.

Our ecommerce platform and payment providers may also maintain their own security measures. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage customers to review the privacy policies of those websites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, or applicable laws.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact DecodaCraftStore through the business contact email provided on our website.